Online Return Policy

​

Returns of eligible items purchased online must be initiated within 14 days of receiving your order to receive a refund back to the original method of payment. Returns must be returned within 30 days of purchasing for eligibility. All Merchandise must be in its original condition (orginal packaging, unworn, unaltered, and unwashed with all tags attached) to be eligible for a return.

​

The following items are non-returnable: 

• All sale items including: Any item(s) marked-down on clearance, warehouse sale or items labeled FINAL SALE

• Seasonal Merchandise

• All Food items

• Gift Cards

• Damaged, seals broken, washed, worn, or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains, or tags removed.

​

If an item arrives damaged or with a manufacturer defect, we will happily replace your item at no expense to you, or refund your card if a replacement is not possible. Please contact info@shopellepark.com to start your replacement/return process.

 

Worn or used items may be returned due to manufacturing defects only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of payment with a valid invoice. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns for defective merchandise after 45 days.

 

Manufacture Defects include: Straps breaking, seams coming apart or frayed, zipper breaking after minimal use, buttons falling off after minimal use, button loops becoming detached, discoloration, soles on shoes coming apart, straps on shoes breaking, jewelry clasp breaking. 

​

In Store Return Policy 

​

Thank you for choosing our store for your purchase! We want you to be completely satisfied with your purchase, so we offer an exchange policy for items of equal or lesser value within 7 days of purchase. If you have any questions or concerns, please don't hesitate to contact us.

 

The following items are non-returnable: 

• All sale items including: Any item(s) marked-down on clearance, warehouse sale or items labeled FINAL SALE

• Intimate items including: bodysuits, underwear, sticky bras, bras, shape-wear, and tights. 

• All Food items

• Gift Cards

• Damaged, washed, worn, or altered items; items returned with deodorant, makeup, smoke, perfume and/or stains, tags removed, or seals broken.

​

If an item arrives damaged or with a manufacturer defect, we will happily replace your item at no expense to you, or refund your card if a replacement is not possible. Please contact info@shopellepark.com to start your replacement/return process.

 

Worn or used items may be returned due to manufacturing defects only, for repair or replacement per manufacturer's instructions. If the item cannot be replaced or repaired, a refund will be issued based on the original method of payment with a valid invoice. Normal wear and tear and failure to follow manufacturer's laundering instructions are not considered a manufacturing defect. No returns for defective merchandise after 45 days.

 

Manufacture Defects include: Straps breaking, seams coming apart or frayed, zipper breaking after minimal use, buttons falling off after minimal use, button loops becoming detached, discoloration, soles on shoes coming apart, straps on shoes breaking, jewelry clasp breaking.

​

Please email info@shopellepark.com for any assistance in exchanging your in-store purchases.

​

Returning Items Purchase Online In-Store:

​

You may return your merchandise to any Elle Park location. You must provide a copy of your invoice when returning merchandise to a store. Item(s) must be unopened, unworn, unaltered, and unwashed with all tags attached. The same return policy applies when returning in stores, however, the return shipping fee will be waived. If you have any questions or need a copy of your invoice, please contact info@shopellepark.com for assistance.

__________________________________________________________

We are a locally owned small business and we appreciate your understanding that every return impacts our business greatly. If you have any questions about our return policy, please send an email to info@shopellepark.com and we’ll be happy to address any concerns.

 

Contact Information:

Elle Park
info@shopellepark.com
615-998-0687